Governance / v1.0 clean-room
Benefits Profile
Make each expected benefit measurable, owned, and reviewable after delivery.
When to use
Use when benefits justify the project or influence funding, priority, or continuation decisions.
Sample suggested content
Project example: Call reduction benefit
- Benefit: Reduce avoidable booking calls.
- Measure: Weekly call volume for appointment changes.
- Owner: Operations Manager, reviewed one month after launch.
Minimum version
- Benefit
- Owner
- Measure
- Baseline
- Target
- Review point
Fuller version
- Data source
- Disbenefits
- Dependencies
- Realisation plan
- Confidence rating
Field guide
- Benefit
- Owner
- Measure
- Baseline
- Target
- Review
- Confidence
Tailoring notes
- Use one profile per major benefit
- Increase evidence quality for strategic or funded benefits
Common mistakes
- Naming benefits without owners
- Measuring activity instead of outcome