People / v1.0 clean-room
Communications Plan
Plan useful communication that supports decisions, adoption, and confidence.
When to use
Use when stakeholders need regular updates or the project changes how people work.
Sample suggested content
Project example: Pilot communication rhythm
- Audience: Service team leads.
- Message: Pilot dates, support route, and what changes for frontline teams.
- Feedback: Questions captured in weekly readiness checkpoint.
Minimum version
- Audience
- Message
- Channel
- Owner
- Timing
- Feedback route
Fuller version
- Purpose
- Decision link
- Risks
- Approval need
- Measurement
Field guide
- Audience
- Purpose
- Message
- Channel
- Owner
- Timing
- Feedback
Tailoring notes
- Avoid communication for its own sake
- Use plain language and decision-focused updates
Common mistakes
- Broadcasting updates without listening
- Confusing reporting with communication