People / v1.0 clean-room
Stakeholder Map
Identify who can affect the project and what they need to know, decide, or support.
When to use
Use during startup, initiation, recovery, and before major decisions.
Sample suggested content
Project example: Operational stakeholder review
- Stakeholder: Contact centre managers; influence high, interest high.
- Need: Clear service impact and training dates.
- Action: Invite to pilot readiness review and capture objections.
Minimum version
- Stakeholder
- Role
- Interest
- Influence
- Need from project
- Engagement action
Fuller version
- Current sentiment
- Risks
- Decision rights
- Communication channel
- Owner
Field guide
- Name or group
- Role
- Interest
- Influence
- Need
- Action
- Owner
Tailoring notes
- Map groups for Lite work
- Add sentiment and decision rights for complex change
Common mistakes
- Listing everyone without prioritising
- Ignoring informal decision makers